“Get ready to WOW clients with our custom, proven veterinary team training system.”
– Kasey Ellinwood, 30-Year RVT and VetSnoot Founder
Transform your team into superheroes delivering exceptional client experiences for positive reviews and more revenue
- Empower your veterinary receptionists, assistants, technicians, and others to forge a confident, happy team
- Track and reward progress with Team Leadership coaching
- Enjoy steady growth with a monthly subscription
CLAIM YOUR FREE DEMO and SAVE 20% the 1st MONTH!
Who else wants bodacious veterinary team training results like these VetSnoot clients?
“The new hires learned so much that we now have our seasoned receptionists take the course as well!“
– Amy Sterzenbach, Practice Manager Northside Veterinary Clinic
4 Ways You’ll Transform Your Team into Client Communication Ninjas
The VetSnoot Training Academy Difference
We understand that your practice — and your team — struggles with new-hire training and specific issues that hinder performance. And that every student is different. That’s where our CUSTOM training will make a huge difference.
Master Each Skill on Your Schedule with Online, Easy to Digest Lessons
Choose from a range of courses designed for veterinary support staff, and schedule training when it’s convenient for you. We can help you carve out consistent weekly lesson time for meaningful progress.
- Start with our simple, logical sequence of “show and tell” videos, checkpoints, and support materials that cover the basics and foster a quick understanding of how practices work.
- Count on us to provide essential knowledge and skills required to ensure a positive experience for your practice’s pet owners and a professional work environment.
- We emphasize effective client education: how to handle client inquiries, demonstrate the value of your services, encourage wellness, stimulate positive reviews, and guarantee exceptional customer service.
EXAMPLE: A manager recently mentioned she had a brand-new CSR that was terrified to answer the phones. After the first 3 lessons (1.5 hours of training) she has become her best phone person.
Address and Solve your Specific Needs with Customized Training
Unlike most other online veterinary team training programs, we work with you 1-on-1 to discover your specific barriers to success… and then incorporate them into the program.
- As your team progresses, we will help each individual set and achieve goals aligned with your practice needs.
- From consistent and thorough message-taking to boosting revenue and growing your practice, we focus on important aspects such as converting phone shoppers, generating positive reviews, and increasing preventive care product sales.
- In no time at all, your team members will become client-communications ninjas!
Become a Highly Effective Leader with our Team Management Track
Intimidating, exhausting, and unsettling – these are the feelings that many management responsibilities can evoke. But fear not, because at VetSnoot Training Academy, we have the solution.
- Count on regularly scheduled coaching sessions and SOPs where you’ll develop strategies to tackle a range of leadership challenges.
- These include Step-by-Step guides and materials that help you track and reward team progress consistently each week and month — along with ways to measure the impact of your changes.
- From setting expectations to holding the team accountable and providing constructive feedback, our coaches will empower your team to excel. Let’s collaborate and create the culture you truly deserve.
Join a Vibrant Community of High Achievers (aka Practice Wizards)
Banish the feeling of isolation! As a VetSnoot Academy student or graduate, you get exclusive access to a vibrant community on our learning platform. Here, you’ll discover a treasure trove of information, veterinary resources, valuable video links, and the latest VetSnoot lessons. But it’s much more than that!
- We believe in fostering a supportive and empowering environment for our valued members.
- You can connect with fellow colleagues, passionate animal lovers, and like-minded individuals in the veterinary community.
- It’s a great place to share your tips, tricks, and questions while offering and receiving support.
A message from our Founder, Kasey Ellinwood
I’m a registered veterinary technician with over 30 years of experience in the veterinary industry, including nursing, practice management, inventory management, veterinary marketing, and sales.
Like many of my students, I walked into my first job in a veterinary practice with little to no veterinary knowledge or skills. It was intimidating to say the least. Learning how to handle patients, doctors, and co-workers all while learning how to do my job was tough. One thing I wasn’t prepared for was how to handle pet parents. Let’s face it, this isn’t always easy and many of us learn client communication skills the hard way.
After many years working in practice, I took some time off to stay home with my young children and it wasn’t until I had to find a veterinarian closer to home that I discovered what it really feels like to be on the other side of the exam table.
The communication gap between veterinary professionals and pet parents all came to light. It was this experience that led me to create VetSnoot. I’m super excited to help veterinary professionals create exceptional client and patient experiences and have fun while doing it!
Create your rockstar CSR culture that communicates effectively and increases revenue!
