VetSnoot Training Academy
The most comprehensive program for training your veterinary team!
VetSnoot Training Academy pairs online lessons with leadership coaching to help veterinary team members develop confidence, provide exceptional client experiences, communicate the value of your services, and work together to improve clinic culture.
Our ultimate goal is to motivate and bring the best out of each student, making them high performing parts of your veterinary team.
Simply put, we believe every pet owner should say, “Wow! That was enjoyable, and look I look forward to coming back!”
What to expect with VetSnoot Training Academy
Each student is unique and everyone has a different way of learning. Our coaches will get to know your team during coaching sessions to determine what motivates them, what they need to work on the most, and how we can help them become an invaluable member of your team.
Online Courses
VetSnoot training courses give your veterinary support staff the knowledge and skills required to ensure a positive experience for pet owners, as well as a professional workplace environment.
Educating your clients is one of the best strategies you can use to improve client relationships. We provide multiple levels of training to help your team accomplish this, by answering client questions with confidence, demonstrating the value of your services, promoting wellness, generating positive reviews, and providing excellent customer service.
Customized Curriculum
No two veterinary hospitals are alike. Whether it’s an office policy or the size of the practice, there is no one-size-fits-all when it comes to veterinary team training. That’s why we keep in regular contact with management so we can incorporate your specific clinic needs into the curriculum.
As your team progresses through the program we will work on setting individual goals that align with your practice needs. These can be as simple as consistent and thorough message-taking – to goals that will increase revenue and help your practice grow, such as converting phone shoppers into customers, generating positive reviews, preventive care product sales, and more!
Leadership Coaching
Many management responsibilities can be intimidating, exhausting, and unsettling. No more! Our coaches will support your management team with regularly scheduled 1:1 sessions, building strategies for a variety of leadership challenges including setting of expectations, holding the team accountable, and providing constructive feedback.
Are you ready to unleash the full potential in your practice? Let’s work together to give you and your team the culture you deserve.
Community
VetSnoot students and graduates have free access to a community page on the learning platform where they will find tons of information, veterinary resources, links to helpful videos, and newly released VetSnoot lessons. Students can share tips and tricks, ask questions, give and receive support from colleagues, and collaborate with like-minded animal lovers in the veterinary community.
Your biggest question:
Is VetSnoot Training Academy right for my practice?
The answer is…YES!
Our Veterinary Training Academy turns your team into confident, well-trained, customer service mavens. Our combination of individualized student coaching with a customized curriculum helps your team learn at a reasonable pace, while you see results within the first week!
VTA Success Stories
Implementing Kasey with Vetsnoot within our practice has been the best investment for our team! Vetsnoot provides phenomenal customer service training for each department while allowing me the time to focus on the other aspects of management and veterinary care. Vetsnoot has enabled our team to have the knowledge and skills to provide our customers with exceptional customer service. She individually customizes her lesson plans to focus on the particular issue our practice is currently encountering. Her curriculum training with new hires in the veterinary field far exceeds expectations for giving them an introduction to the veterinary field and the skills needed to educate the clients. She is thorough, and knowledgeable and creates a staff training program that is both enjoyable to the participants, as well as profitable for our company.
-Tristin Yehorov, Practice Manager at the Animal Hospital of New Albany
Like most veterinary clinics, we experienced a large spike of new customers during the early stages of the pandemic. When hiring additional reps, we prioritized empathetic and kind customer service reps, and few of our new hires had any veterinary or reception experience.
They were good, but they weren’t great- until we brought Vet Snoot on board for training. Now we get rave reviews about our receptionists almost daily! The program is comprehensive and Kasey does an excellent job of teaching everything from basic customer service skills, to triaging patients and enhancing veterinary knowledge in general. The new hires learned so much that we now have our seasoned receptionists take the course as well!
-Amy Sterzenbach, Practice Manager at Northside Veterinary Clinic
Benefits of veterinary team training with VetSnoot!
Communicate Effectively
We train your veterinary team to effectively and professionally communicate with pet owners in person and over the phone, improving client retention and new client acquisition.
Increase Revenue
We believe pet owners want the best for their pets and it’s imperative that your veterinary team reinforces your preventive care recommendations by promoting wellness and empowering your clients to make important healthcare decisions for their pets.
Improve Culture
We support practice owners, managers, and team leaders, providing strategies for setting expectations, encouraging transparency, enforcing accountability, and creating a positive work environment where the entire team can thrive.
Your Return On Investment
Using our proven approach, your investment in VetSnoot Training Academy will more than pay for itself through improved client retention, new client generation, promotion of critical but often overlooked products and services, and the fostering of a more cohesive and professional workplace environment.
Hey there!
I’m Kasey Ellinwood, founder of VetSnoot Training Academy.
I’m a registered veterinary technician with over 30 years of experience in the veterinary industry, including nursing, practice management, inventory management, veterinary marketing, and sales.
Like many of my students, I walked into my first job in a veterinary practice with little to no veterinary knowledge or skills. It was intimidating to say the least. Learning how to handle patients, doctors, and co-workers all while learning how to do my job was tough. One thing I wasn’t prepared for was how to handle pet parents. Let’s face it, this isn’t always easy and many of us learn client communication skills the hard way.
After many years working in practice, I took some time off to stay home with my young children and it wasn’t until I had to find a veterinarian closer to home that I discovered what it really feels like to be on the other side of the exam table.
The communication gap between veterinary professionals and pet parents all came to light. It was this experience that led me to create VetSnoot. I’m super excited to help veterinary professionals create exceptional client and patient experiences and have fun while doing it!
Kasey Ellinwood
Founder
VetSnoot Veterinary Training Academy is a right fit if you want:
an empowered veterinary team capable of leading client interactions with confidence
veterinary receiptionists that act as a liaison, supporting your clients throughout their visit
increased revenue on each client transaction
a team invested in your practice and your clients – in it for the long haul!
an empowered veterinary team capable of leading client interactions with confidence
veterinary receiptionists that act as a liaison, supporting your clients throughout their visit
increased revenue on each client transaction
a team invested in your practice and your clients – in it for the long haul!
Sign up for more information here!