VetSnoot Student Training Academy
Imagine what it would feel like to be fully trained to consistently create exceptional client experiences at your practice with ease!
If you are serious about helping patients and pet parents, ask for you free lesson today!
VetSnoot Training Academy is designed to generate positive customer reviews, increase your Net Promoter Score (NPS), which can lead to increased revenue.
Our veterinary training expert will trains receptionists, veterinary assistants, and future technicians to create an exceptional client experience, deepen connections with pet owners, effectively communicate the value in your services, promote wellness and preventative care, and demonstrate compassion toward pet owners to ensure they feel connected to your practice.
Simply put, we believe every pet owner should say, “Wow! That was enjoyable, and look I look forward to coming back!”
Are you currently working at a veterinary practice? If so, you can get your clinic their first month of team training FREE! This is a $250 value!
What does the first month of training look like?
- Management meeting: A one-on-one meeting with management and your personal VTA instructor, where together we will evaluate your practice’s individual needs, and set up a weekly meeting to review student progress, answer questions, discuss upcoming lessons, and determine how we can enhance the existing curriculum to suit your needs.
- Student one-on-one sessions: Your VTA instructor will have a one-on-one meeting with each individual student enrolled in training to assess individual learning styles and address questions as needed.
- Student registration: Students will create their own personal account in your clinic’s training page and start on their first set of lessons. Students will have access to recordings, live webinars, notes, homework, and quizzes, with new lessons released weekly.
What happens AFTER the first month of training is completed?
- Monthly fee: There will be a monthly fee of $250 (maximum of 10 staff members per location) throughout the remainder of the course or you can quit at any time. This fee includes lessons that will be released on a weekly basis and the following list of items/services.
- Student meetings: Students will have a one-on-one meeting with their instructor every 4 to 6 weeks to monitor progress, review lessons, evaluate topics that potentially need more work, set personal goals, and answer any questions they might have.
- Management meetings: Ongoing one-on-one management meetings once a week with your VTA instructor.
- Monthly goals: Students will set personal goals, such as, generating positive reviews, converting phone shoppers into customers, creating or upgrading new client packets, increasing client compliance with preventive care recommendations, and more!
- Review Tests: Students will take an online test every 6 weeks to evaluate their progress and pinpoint areas we need to work on.
- Curriculum: Each week will have multiple lessons that cover a variety of veterinary related topics with a focus on customer service, client education, communication skills, and self care. Additional curriculum will be added and existing curriculum can be altered to suit each clinic’s individual needs based on student evaluations and meetings with management.
- Length of course: The total length of the curriculum is flexible but should last a minimum of 16 weeks (subject to change if we need more time for review, you prefer students to spend less time each week, added content to reflect your individual practice’s needs, etc.).
- Time investment for each student: The amount of time each week depends on how invested the student is in the program with an average of 2 to 3 hours per week.
- Additional services included: Mystery shopper calls, clinic NPS evaluation, and certificate of completion. Access to marketing tools, VetSnoot recruitment program, discounts on added curriculum released after certification is completed, and more!
Increased Knowledge
- Properly communicate the valeu of your services
- Build client confidence in the entire veterinary team
- Manage and keep track of KPI’s
- Increase revenue on each client transaction
Polish Skills
- Exceptional customer service skills
- Become a great teacher
- Excel in phone triage
- Promote preventative care
- Learn VetSnoot tactics to deal with angry customers
Level Up
- Increase client retention
- Attract new clients
- Improve reviews and increase positive reviews
- Increase your clinic Net Promotor Score
- Increase client compliance
Effective Marketing and Transparency
- Easy, low-cost advertising in a high-traffic marketing platform.
- Less time giving estimates over the phone = more time to personalize your patient visits!
Hey there!
I’m Kasey Ellinwood, founder of VetSnoot Training Academy.
I’m a registered veterinary technician with over 25 years of experience in the veterinary industry, including nursing, practice management, inventory management, veterinary marketing, and sales.
It wasn’t until I had to find a veterinarian closer to home that I discovered what it really feels like to be on the other side of the exam table. It was this experience that led me to create VetSnoot. I’m super excited to announce the launch of VetSnoot Training Academy!
Kasey Ellinwood
Founder
Sign up here! I look forward to meeting you.